Showing posts with label Self-Service Portal. Show all posts
Showing posts with label Self-Service Portal. Show all posts

Sunday, May 6, 2012

SCSM 2012 RTM : Self-Service Portal Installation

In this blog, I will be sharing with you of the SCSM 2012 Self-Service Portal (SSP) installation and configuration. The point i am sharing this as through my test and deployment experience, the SSP for SCSM 2012 is not easy.

Software Prerequisites:

Firstly, we have to make sure all the software prerequisites below are met:-
  • Windows Server 2008 R2 RTM or with SP1
  • IIS 7.5 with IIS 6 metabase compatibility
  • Self-signed SSL certificate (follow the FQDN of the SSP server)
  • ASP.NET 2.0
  • Microsoft .NET Framework 4.0
  • Microsoft Analysis Management Objects
  • Microsoft SharePoint Foundation 2010
  • Excel Services in SharePoint 2010 is required for hosting dashboards for advanced analytical reports


I will skip all the screen shot of the installation of SCSM 2012 RTM as i have recorded the process in the video below:-

You can go to this link for the video above.

Post-Installation and Configurations:

Soon after the completion of the installation. You may not get the Silverlight to load the page completely and it end up partially blank as below:-

The installation does not end here. you may now have to look a little bit more in depth of each component configurations.


From the IIS both SCSMWebContentServer and Service Manager Portal has to bind to the same certificate.

The FQDN that has to be changed manually.

Certificate for client browser:

You have to trust the certificate that binds to the SSP.

After all the above are verified, you should be getting a page look similar as below:-

SMPortal, it works !!

And here you can see my SSP showing the case i have logged through the Portal.

Other Useful Links:

  • Nothing more useful than the top-to-bottom details about SCSM 2012 which you can find from this link.

  • Useful sharing by Petri on SCSM 2012 Beta with screen cast step-by-step